Elements and Performance Criteria
- Provide and apply information to suit workplace and audience requirements
- Respond to information requests
- Information requests are processed promptly and courteously
- Effective listening and verbal communication skills are applied to obtain information
- The nature of requests is clarified
- Appropriate information is provided in response to requests
- Information is provided in a form appropriate to the enquirer
- Requests are referred to the appropriate personnel where they fall outside area of responsibility
- Use and maintain workplace information
- A range of information sources is accessed to support work requirements
- Information is recorded in appropriate formats according to workplace reporting requirements
- Work is conducted in accordance with workplace environmental guidelines
- Information is analysed to meet work requirements
- Effective listening and verbal communication skills are applied to exchange information